The team at Maddox Thomson delivers highly professional and expert services to our clients at fair and reasonable rates. We ensure that our services offer superior value and quality. Our offerings encompass various deliverables, including but not limited to tax return preparation, assistance with related notices, tax audits, accounting services, financial statement preparation, correspondence, meetings, emails, and phone consultations.

What we offer – We have dedicated numerous years to honing our tax and accounting knowledge and continue to undergo annual education to maintain our licenses. When you engage with us, it is for our expertise and guidance, which becomes billable time.

Fees – Our fees are determined based on the time required at our standard rates for the assigned services and personnel, along with out-of-pocket expenses. We take into account factors such as the complexity and scale of the project, requisite skills, imposed time constraints, personnel experience, project nature, client cooperation level, and service value to the client. We reserve the right to adjust our fees based on the services’ value provided.

Payment for Services – Invoices are expected to be settled upon presentation. Typically, invoices are generated upon project completion and are payable upon receipt. For larger or delayed projects, interim invoices may be issued. Monthly invoices are issued for recurring services like bookkeeping or general consulting.

Telephone and Email Communication – Time spent on client matters during phone calls and emails is billed accordingly. General queries requiring quick responses are considered courtesy services and not billable. However, substantive discussions or consultations regarding research, planning, or compliance are subject to billing.

Statements – Periodic statements are issued for outstanding balances. Payment can be made via cash, check, or credit cards. Clients are encouraged to promptly address any billing inquiries or disputes to avoid service suspension.

Service Charges and Cessation of Services – Unpaid invoices after 60 days accrue a service charge of 1.5% per month until settled. We reserve the right to halt further services until satisfactory payment arrangements are made. Failure to pay may result in service cessation, with clients being liable for any collection costs incurred.

Retainers – Some projects may require upfront retainer fees, especially for new clients or significant one-time projects. Monthly invoices are issued against the retainer until the project concludes, where any excess funds are refunded or applied to the final bill.

While our fees are typically non-negotiable, we are open to addressing any billing concerns you may have. For questions regarding our Client Billing Policy, please feel free to contact us. We eagerly anticipate serving you and value your business.